{"id":10,"date":"2006-04-14T15:56:22","date_gmt":"2006-04-14T20:56:22","guid":{"rendered":"http:\/\/www.smilingdogapps.com\/wordpress\/?p=10"},"modified":"2006-04-14T15:56:22","modified_gmt":"2006-04-14T20:56:22","slug":"but-it-gets-better","status":"publish","type":"post","link":"https:\/\/www.sdapps.com\/index.php\/2006\/04\/14\/but-it-gets-better\/","title":{"rendered":"But it gets better!"},"content":{"rendered":"<p><font face=\"Times New Roman\" size=\"3\">I walked in this morning and my ITG ticket was rejected by the duty manager at 10:00 PM.\u00a0 It was rejected because there is a new process whereby all tickets need to be accompanied by a screen shot of the business user\u2019s acceptance.\u00a0 So like, I have this production problem with some data that the user doesn\u2019t know anything about and I need an acceptance email saying, yeah please go ahead and make an update to some production data that they don\u2019t really know about.\u00a0 Oy!<\/font><\/p>\n<p><font size=\"3\"><font face=\"Times New Roman\"><br \/>\n<\/font><\/font>But it gets better.\u00a0 The duty manager decides that contractors shouldn\u2019t even create ITG tickets, they should originate from the users.\u00a0 So, now I have to call up the users and say, \u201cHey, can you send an email to the help desk so that they can open a ticket to fix X\u201d where X is some highly confusing technical data that doesn\u2019t make much sense to anyone but a programmer.\u00a0 Then after I write the update scripts and check them in test, I need to get an email later from them where I take a screenshot that says, yeah, go ahead and do that thing that I opened a ticket for earlier.\u00a0 I can hardly wait for the day when one of these requests goes awry and the users get afraid of creating and approving things that are opaque as the day is long.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I walked in this morning and my ITG ticket was rejected by the duty manager at 10:00 PM.\u00a0 It was rejected because there is a new process whereby all tickets need to be accompanied by a screen shot of the business user\u2019s acceptance.\u00a0 So like, I have this production problem with some data that the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-10","post","type-post","status-publish","format-standard","hentry","category-consulting"],"_links":{"self":[{"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/posts\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":0,"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/posts\/10\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/categories?post=10"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sdapps.com\/index.php\/wp-json\/wp\/v2\/tags?post=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}